General Data Protection Regulation (GDPR) Compliance

At Butacell, a product of Altailab, we are committed to ensuring that your personal data is protected and that we comply with the General Data Protection Regulation (GDPR). This page outlines how Butacell adheres to the GDPR and your rights as a user.

1. Your Rights Under GDPR

As a resident of the European Union (EU), you have certain rights concerning the collection, processing, and use of your personal data under the GDPR. These include:

• Right of Access: You can request access to the personal data we have collected about you.
• Right to Rectification: You can request that we correct or update any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data at any time.
• Right to Restrict Processing: You can request that we stop processing your personal data under certain conditions.
• Right to Data Portability: You can request to receive a copy of your personal data in a structured, machine-readable format.
• Right to Object: You can object to our processing of your personal data for marketing or other legitimate interests.
• Right to Withdraw Consent: You can withdraw your consent to our use of your personal data at any time.

2. How to Exercise Your Rights

To exercise any of the rights mentioned above, you can contact us at support@altailab.com. We will respond to your request as soon as possible and no later than 30 days from receiving it.

3. Data Deletion and Account Closure

Butacell allows users to delete their account and all associated data at any time. Upon account deletion, all personal data, including your email address, phone number, and full name, will be permanently removed from our systems. To delete your account, you can do so within the app settings, or you may contact us directly at support@altailab.com for assistance.

4. Data Processing and Storage

As stated in our Privacy Policy, Butacell only collects and stores your full name, email address, and phone number. We do not store or process any payment information. Your data is processed strictly for the purposes of providing our eSIM services and improving the user experience.

Your personal data is stored securely on our servers and is protected by industry-standard encryption and security measures. We do not retain personal data longer than necessary for the purpose of providing our services unless required by law.

5. Opt-Out and Data Portability

If you no longer wish to receive communications from Butacell, you can opt out of all communications by adjusting your preferences in the app or contacting us at support@altailab.com. Additionally, you may request a copy of your personal data in a machine-readable format for portability.

6. Data Sharing

Butacell does not share your personal data with third parties, except when required by law or in the case of trusted partners who assist us in operating our service. All partners are bound by confidentiality agreements and comply with GDPR regulations.

7. Complaints

If you believe that your data rights under the GDPR have been violated, you have the right to lodge a complaint with your local data protection authority.

8. Other Applicable Policies

In addition to this GDPR Compliance policy, the Terms of Use and Privacy Policy apply to the handling of your personal data. By using Butacell, you acknowledge that you have read and agree to these documents.

9. Contact Information

For any questions or concerns regarding this GDPR Compliance policy or the handling of your personal data, please contact us at support@altailab.com.